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Return Policy

Home » Return Policy
I want to change or return my order, what is the return policy?
The products can be returned up to 14 days after of this communication. Withdrawal can be exercised up to 14 days after receipt of the goods. 

We maintain our free exchange and return policy for 14 days, as long as the product has not been used and is in same conditions it was delivered.

To exercise the right of withdrawal, contact: / +34 638 824 121
To return or exchange products send to: Utxa, 5, 48195 Larrabetzu, Biscay.

The costs made for changes or returns are the following ones: 

  • Spain and Portugal: FREE.
  • European Union: FREE in orders higher than 100 €. 
  • Rest of the World: FREE in orders higher than 150 €. 

All returned products must be unused and in original conditions. In the case that an item is returned in an unsuitable condition, we may have to return it to you.
Once we receive and review the correct condition of the product, we will make inmediatelly a full refund. 


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